For any specific request or question contact us directly to LAB@ASTRABYSS.IT
FAQ AND TERMS
HOW TO ORDER
Through "booking now" you will receive the order confirmation and the secure payment link. We prefer this method to ensure safety and care to every single customer and watch.
DELIVERY
Shipping is carried out with UPS 48/72h within three days of receiving payment after the tests on the watch are positive. It is included in the watch price.
RETURN/EXCHANGE
Returning the item for change of mind or replacing it with another model is permitted within 14 days of receiving the watch. The watch must be received by the laboratory in the exact same condition in which it is shipped to the buyer. Unworn and without defects. All shipping costs (send/return) in the event of a return will be borne by the buyer as we do not carry out cheap shipments. Shipping and return costs vary by country. Contact support and provide your address to find out about them. Once the item has been received, it will be examined and a refund will be issued within 2 days. for any clarification contact support before purchasing.
2 YEARS WARRANTY
The warranty covers all manufacturing defects. We will replace free of charge any defective components due to a manufacturing error found by our workshop.
Please note that the warranty is not applicable in the following cases:
1. Theft, loss.
2. Wear and tear and normal aging of the watch (scratched glass, impact on the case...)
3. All types of damage to the entire watch (or part of it) resulting from improper handling or use, lack of maintenance, negligence, accident (drop, scratch, crush, broken glass, scooter use, vibrations etc.), improper use of the watch or failure to follow the instructions.
All types of damage indirectly related or consequential to normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the watch.